Service Excellence Standards
The Value of Caring
'A spirit of willing and compassionate service to others.'
PROFESSIONALISM - We are fully present for our customers, that shows respect for ourselves, for McLeod Health, and for the customer.
ENVIRONMENT & CLEANLINESS - We are relentlessly committed to a neat, clean and safe environment.
The Value of the Person
'A commitment to the well-being of the whole person.'
COURTESY - We treat people with the respect we want our love ones to receive.
RESPONSIVENESS/CUSTOMER WAITING - We minimize waits as much as possible.
PRIVACY, RESPECT AND DIGNITY - We purposefully protect our patient's privacy and dignity at all times.
The Value of Quality
'A dedication to superior healthcare quality.'
PROVIDING INFORMATION/COMMUNICATION:We listen first, and communicate clearly and simply, second.
DIRECTIONS/WAY-FINDING: We make sure people get where they need to go.
TELEPHONE COMMUNICATION: We meet the needs of our callers quickly and accurately.
The Value of Integrity
'An ethical responsibility for upholding standards for honesty and truth.'
PERSONAL OWNERSHIP- As owners of McLeod Health, each of us will do whatever it takes to ensure an excellent patient experience.
SERVICE RECOVERY- When things don't go perfectly, we quickly do what we can to make things right.